mdb88 Privacy Policy — Your Data, Protected

mdb88 is an online casino and sports betting platform built for players in Bangladesh. In order to provide a safe, fair, and personalised gaming experience, we need to collect and process certain personal information about our users. We take this responsibility seriously and are committed to handling your data with care, transparency, and integrity.

This Privacy Policy applies to all visitors, registered users, and players who access or use the mdb88 platform. It covers all personal data collected through account registration, deposits and withdrawals, gameplay, customer support interactions, and your general use of the website. We encourage you to read this policy in full. If you have questions, our support team is available at [email protected].

mdb88 collects personal information through several channels: account registration, payment processing, gameplay activity, and your interactions with our customer support team. The table below summarises the categories of data we collect, the source of each category, and the purpose for which it is used.

mdb88 uses the personal information we collect only for the purposes described in this policy. We do not use your data for purposes that are incompatible with those listed below, and we do not engage in the sale of personal data to third parties. The following describes how and why we use your data:

• To create and manage your mdb88 account, including verifying your identity, processing your registration, and maintaining your account settings and preferences.
• To process financial transactions — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawal requests — and to maintain accurate records of all account activity.
• To provide customer support — including responding to enquiries, resolving disputes, and assisting with account-related issues submitted via live chat or support email.
• To detect, investigate, and prevent fraudulent transactions, money laundering, duplicate accounts, and other forms of prohibited conduct as defined in the mdb88 Terms & Conditions.
• To monitor gameplay patterns and account activity for responsible gaming purposes, including identifying players who may be displaying signs of problem gambling and proactively offering support tools.
• To send account-related communications such as deposit confirmations, withdrawal notifications, security alerts, and — where you have opted in — promotional messages about mdb88 bonuses, offers, and new games.

mdb88 processes personal data only where a lawful basis exists for doing so. The legal bases upon which we rely to process your personal information are as follows:

• Contract performance — processing is necessary to fulfil our contractual obligations to you as a registered mdb88 player, including account management, payment processing, and the provision of gaming services.
• Legal obligation — processing is necessary to comply with applicable anti-money-laundering regulations, age verification requirements, and other legal obligations to which mdb88 is subject.
• Legitimate interests — processing is necessary for mdb88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services.
• Consent — where we send you optional marketing communications (such as bonus offers and promotional emails), we do so only where you have given your explicit consent. You may withdraw your consent at any time by contacting [email protected].

When you make a deposit or withdrawal via bKash or Nagad, mdb88 records the transaction reference number, the amount, the timestamp, and the wallet number associated with the transaction. This information is retained for the purposes of verifying transactions, resolving disputes, and complying with anti-money-laundering record-keeping requirements. We do not store your bKash or Nagad PIN under any circumstances.

All withdrawal requests are processed only to the payment method used for the most recent deposit on the account, in line with our anti-money-laundering policy. Where a withdrawal request triggers a higher-risk review under our compliance procedures, we may request supporting documentation such as a copy of the player's national ID card or a screenshot of the relevant mobile wallet transaction history.

mdb88 does not sell, rent, or trade personal data. We share your personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Service providers — we share data with trusted third-party service providers who assist us in operating the mdb88 platform, including payment processing partners (such as bKash and Nagad), game software providers (such as Pragmatic Play and Evolution Gaming), and technical infrastructure providers. All service providers are contractually bound to handle your data securely and only for the purposes for which it was shared.
• Legal and regulatory authorities — we may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of mdb88, our players, or the public.
• Fraud prevention and anti-money-laundering partners — we may share data with specialist fraud-detection and compliance service providers to verify player identities, screen transactions, and identify suspicious account activity. These partners process data strictly under our instructions and are bound by confidentiality obligations.
• Business transfers — in the event that mdb88 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via your registered contact details if such a transfer affects your data and alters the terms of this Privacy Policy.

mdb88 does not share personal data with any third party for that third party's own direct marketing purposes. We do not provide data to advertising networks, social media platforms, or data brokers. Where data is shared with any service provider, that provider is bound by a data processing agreement that prohibits them from using your data for any purpose other than the one for which it was shared.

mdb88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the mdb88 website. The following categories of cookies are used on the mdb88 platform:

• Essential cookies — strictly necessary to operate the platform. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your platform preferences, such as your language setting, display preferences, and previously viewed games. Disabling functional cookies may reduce the quality of your experience on the platform.
• Analytics cookies — used to collect anonymised data about how players use the mdb88 platform, including which pages are visited most frequently and how users navigate between sections. This data is used to improve platform performance and user experience. Analytics data is aggregated and does not identify you personally.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing the mdb88 platform. For mobile users in Bangladesh accessing mdb88 via 4G or 5G, our cookies are designed to be lightweight to minimise data usage. If you have questions about our use of cookies, please contact [email protected].

mdb88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows: account data and identity verification records are retained for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements. Financial transaction records are retained for a minimum of 5 years. Gameplay and session logs are retained for up to 2 years from the date of the session.

Where you have given consent to receive marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent. You may opt out of marketing communications at any time by contacting [email protected]. After the applicable retention period has elapsed, personal data is securely deleted or anonymised in a manner that prevents re-identification.

mdb88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, secure server infrastructure, access controls that limit employee access to personal data on a need-to-know basis, and regular internal security reviews. All payment transactions on the mdb88 platform are processed over encrypted connections.

While mdb88 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, mdb88 will notify you via your registered contact details without undue delay and will take immediate steps to contain the breach and minimise its impact.

mdb88 reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we handle your personal data. Where changes are material — for example, if we introduce a new purpose for processing your data or a new category of data recipients — we will endeavour to notify you via your registered contact details prior to the change taking effect.

Your continued use of the mdb88 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you must stop using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mdb88 handles your personal data, please contact our support and privacy team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 working days.

Email (plain text — not a link): [email protected]